You can even push this powerful information back into your CRM or other systems in your eCommerce stack. Segments are automatically created for VIP and first-time customers to help you prioritize customers and refine workflows, by identifying and grouping customers based on buyer behavior and your business criteria. With Customer View, your agents always have the full context of a shopper’s order and conversation history, so they can deliver uniquely personal and accurate responses in a fraction of the time. A 360-degree customer view for highly personalized supportĮvery customer deserves exceptional customer service. You’ll even have analytics built-in to see what tactics are working and where you can make improvements. Chat prompts allow you to target visitors on specific pages or products, and deliver highly personalized messages or offers to increase website conversions. With Live Chat, you can turn your website visitors into buyers by proactively engaging with them in real time. This helps ensure tickets are resolved quickly and accurately. Team collaboration features allow you to loop in a supplier or a colleague for a second opinion. Meanwhile, eCommerce-focused workflows powered by sentiment analysis, order, shipping and customer information, can assign conversations to the right team or agent at the right time. Real-time collision detection helps agents avoid working or responding to the same customer tickets at the same time.ĪI responses make answering common queries an absolute cinch. Features such as SLA management ensure you always respond according to internal targets or within marketplace SLAs. Smart inbox automatically groups, prioritizes and assigns incoming tickets so your team doesn’t have to. Centralize all eCommerce support in one smart inboxĮDesk brings all your multichannel messages, order details and customer information together in one place. When you trial eDesk, you get access to an eCommerce-focused platform that combines AI, native eCommerce integrations, automations and metrics that help eCommerce support teams respond faster and increase sales. It even comes with live chat and review solicitation. Major social channels such as Facebook, Instagram and WhatsApp.Leading marketplaces such as Amazon and eBay.Leading eCommerce platforms such as Shopify, Magento and BigCommerce.It takes the pain out of trying to deliver consistent customer service across multiple channels by bringing all tickets, order/shipping data, customer data and metrics together in one place. eDeskīest Zendesk alternative for eCommerce sellers on Shopify, BigCommerce, Amazon and eBay, plus 200 more platforms.ĮDesk is a complete customer service helpdesk built exclusively for eCommerce sellers. However, they all have their own approach to helping teams deliver customer service in ways that suit particular industries and verticals. Most of these Zendesk alternatives will share common features of a help desk. Below, we look at the eleven best Zendesk alternatives, outline their key features, and offer recommendations on which types of teams and businesses each alternative may be best suited for.
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